Exceptional, trustworthy service. They are my go-to!!

5 Waterloo Automotive 12/16/2018

I tried Waterloo Automotive for routine scheduled maintenance on our car after hearing good things about them from my friends. I met Brian for the first time and felt welcome and in good hands from the start. Our car was finished on time and the cost was as quoted and very fair for the work done. It's great to deal with people who really appreciate your business, and they've earned more of mine.

5 Waterloo Automotive 12/12/2018

Brian & Josh treat us like family, and always go above and beyond. The first people you meet determine your satisfaction with a business, and Waterloo Automotive have the right people in that office. The service work done is always exceptional as well and they go the extra mile to ensure our vehicles are safe.

5 Waterloo Automotive 11/2/2018

Better than exceptional service. Brian communicated every step of the process and even explained afterwards. Even when they recommend a repair, they make decisions on necessity after inspecting. It shows true integrity. It may be a business, but it's not all about profit margins. They are just good people.

5 Waterloo Automotive 10/24/2018

I a super impressed by the team at Waterloo Automotive. This place has the absolute nicest and most knowledgeable people there to serve. The work is quality, the price is fair, and the shop is clean. They clearly communicate expectations, concerns, and estimated costs before, during, and after the work is complete. I just can't say enough about this team. Awesome, awesome, awesome place, whatever your automotive needs! :)

5 Waterloo Automotive 10/10/2018

Thanks to the staff my car is in very good shape. Brian and Josh are very courteous and explain exactly what needs to be done and what it will cost. Thank you Angie for bringing me home when I need to leave. Good people.

4.5 Waterloo Automotive 9/28/2018

I have been going to Waterloo Automotive for a long time and don't hesitate to give then a five-star rating! Brian & his staff have been more than accommodating on numerous occasions. Speaking of the staff, you can't find friendlier people! They will pick you up if you need a ride or take you where you need to go. I have called Brian from out of state with questions & advice about both my vehicles. I highly recommend this place😎

5 Waterloo Automotive 9/14/2018

My husband and I were looking for a dependable & trustworthy shop to take our vehicles and we found Waterloo Automotive. The first time my husband (who was a mechanic) took his vehicle to Waterloo Automotive he found Brian to be very dependable, honest and easy to talk to. I am so thankful to have found such a dependable & honest shop. Brian always lets me know if there is an issue with my vehicle and explains if the issue has to be taken care of right away or if it can wait for awhile. They will always check the issue to make sure it hasn't gotten worse. They go above and beyond to help me. I recommend Waterloo Automotive very, very highly. I am so thankful for the shuttle service. I also appreciate the loaner vehicle service, if a loaner is available at the time it is needed.

5 Waterloo Automotive 8/30/2018

Excellent service, and on time. They usually get your car back the same day unless the repairs are vey extensive or parts must be shipped. They are courteous and explain everything that needs to be done. They are very trustworthy and stand behind their work.

5 Waterloo Automotive 8/22/2018

I can't begin to tell you how happy I am that you found the hidden problem with my car! Josh always kept me informed on what to expect, and what it would take to correct situation. He was constantly honest and truthful, and VERY easy to talk to. I can always rely on Waterloo Automotive to do the job right. THANK you so much!!!!!!!!!!!!!!! Dianne

5 Waterloo Automotive 8/9/2018
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