First of all, the fact that they are family owned and operated and that they make you feel like family is inviting, especially when going in to an automotive place for the first time. They provide exceptional customer service! I had a problem with my front end vibrating and had to purchase new tires, they balanced them and did a wheel alignment. A few weeks later (probably longer than that) my front end was still vibrating so I took it in and they fixed the problem for no charge! Not even labor costs! They honestly stand behind their work. They also didn’t try to up sell like some other places do, unless you really need something done. They also worked to make it as affordable as possible. At that time they also told me my about a wheel that had been welded in the past. About 2 months later I had a slow leak in my new tire. Found out there was a crack in the wheel. (All these big and bad potholes!) They immediately called a wheel repair shop and got a quote and set an appointment to get repaired. Didn’t have to wait around. So I’m taking it back to get repaired and they will give me a car to drive until it is fixed! Waterloo Automotive will continue to be my go to automotive place for the future. I highly recommend to anyone who is looking for an honest auto repair shop. While waiting, enjoy good conversations with Brian and Josh, who BTW provide great customer service.

5 Waterloo Automotive 7/1/2019

Always on top of their game and a pleasure to do business with.

5 Waterloo Automotive 6/26/2019

My family loves Waterloo Automotive. We love their work and expertise. Their customer service is wonderful. We drive over from St. Louis because we trust them so much!

5 Waterloo Automotive 6/21/2019

We have always had a great experience at Waterloo Automotive. They have great customer service, work and prices.

5 Waterloo Automotive 6/21/2019

Yet another FABULOUS experience with all the crew at Waterloo Automotive! Not only are they always very helpful, respectful and willing to helping me by making sure I completely understand what is going on with my vehicles, they are showing and treating my daughter the same way. Thanks so much for all the years of wonderful treatment and service!

5 Waterloo Automotive 6/21/2019

Fast, fair, friendly. Making an appointment is quick and easy. Brian, Angie and all the office staff are friendly, helpful and outgoing. Work is always done right, and at a fair price. We've taken our cars, newer and older, to Waterloo Automotive for over six years and recommend them highly.

5 Waterloo Automotive 6/14/2019

Always friendly and honest. Josh and Brian are the best at what they do and are very knowledgeable. It's hard to find a mechanic you can trust wholeheartedly without question. I have found that in Waterloo automotive they will always be my shop for my cars.

Thanks Gary! Waterloo Automotive
5 Waterloo Automotive 6/7/2019

Brian and his crew do an great work! I would HIGHLY recommend Waterloo Automotive

5 Waterloo Automotive 5/28/2019

We have been going to Brian and his crew for many years for our car/truck maintenance and repair needs. They provide excellent communication and are always willing to answer questions. We appreciate their commitment to being "transparent" and honest about what is actually needed to keep our vehicles performing at their best. We have recommended them to many friends and family and love the incredible customer service they provide!

5 Waterloo Automotive 5/18/2019

Site shows all problems they found. Detailed pics show your problem on your car. No pressure to fix everything. Tell them what you want fixed and they do it well and at a reasonable rate.

5 Waterloo Automotive 5/18/2019
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