My in-laws have been using Waterloo Automotive for years. I took my very first car I purchased there and later discovered it was a bad sale, but that didnt stop from Brian from arguing with the dealer I bought the car from and from the extended warranty I took out which didn't want to cover hardly anything. Brian would meet my husband to unload the car even after shop hours have closed and after many repairs done to it we went shopping for a new car and consulted Brian on the...
I had my rear brakes replaced and the entire car had a spot check for faulty items. I was called by Brian to discuss 2 other issues they found. The place is fantastic! It is professional and honest. You cannot go wrong with this automobile repair shop. By the way, the place is exceptionally clean. The Honda has 227,000 miles and these guys keep her going...Thank you!
Excellent service, and on time. They usually get your car back the same day unless the repairs are vey extensive or parts must be shipped. They are courteous and explain everything that needs to be done. They are very trustworthy and stand behind their work.
I always feel on my toes and have to be skeptical and fact check what is told to me, try and figure out what “add-on” is necessary. NOT ONCE did I feel that way in my experience with Waterloo automotive. I walked in the building and it’s such a nice cozy place. (With free wifi and coffee, I mean how nice!) Brian came walking in from the back greeting me with a smile, and introduced his self. I described my problem which I knew was going to be an arm and a leg. He straight for...
This place is AMAZING!!! Everything from the super clean environment, the amazing kindness from each staff member, the app that lets you know the condition of you vehicle, to offering a AAA discount. I can’t say enough great things...so check them out for yourself! I promise you won’t regret it!
Always receive great service!
As usual our crazy train is still riding safe and smooth thanks to you guys. You're the greatest!!!!!
Brian, Angie and the gang are always professional, friendly and most of all honest and extremely knowledgeable! I always feel comfortable going there, even sending my teens, knowing we are treated like family.
I can't begin to tell you how happy I am that you found the hidden problem with my car! Josh always kept me informed on what to expect, and what it would take to correct situation. He was constantly honest and truthful, and VERY easy to talk to. I can always rely on Waterloo Automotive to do the job right. THANK you so much!!!!!!!!!!!!!!! Dianne
I was in search of a new place to get my car serviced. Several of my friends suggested "Waterloo Automotive". They said they are honest and will stand behind their work! I find this is very true! One really great feature is..."They have either a shuttle or even better LOANER CARS", to use while they are working on your automobile! Brian & Josh are very friendly and everything is explained in detail in terms that I can understand. They quote me a price of what is needed to complete a repair & stick to it! Their mechanics are the BEST and do quality work! I have only heard GOOD things about "Waterloo Automotive"! I am so glad I have found such a Dependable & Honest Shop so close to where I live, To call MY NEW SERVICE SHOP...(WATERLOO AUTOMOTIVE) THANK YOU - Brian & Josh