5

Many guys learned about cars; I learned to coach football, elect people and write for newspapers. Now, your skill is far more useful. When you find a good, honest mechanic, you hang on to him. But I worry that I am driving a dangerous car because my current income is limited. I know why you demand COD, but driving away with so many repairs undone is downright scary. I urge you to explore loan options - including one in which the car is collateral. If we don't pay, you own the car. Not your ideal outcome, but disaster for us, and a great motivator to pay the required monthly payments. My car is only in this shape because I couldn't afford previous COD payments for problems you found. You have every right to protect your income, and I will always come back to you. But please investigate with an attorney if there isn't a hardship payment/secured loan plan for those of us who can't pay a month's income all at once. I doubt it will be me, but what if someone died from repairs not made because they could pay for them on a secured payment plan but not all at once. Have your attorney make it REALLY tough for those who don't pay. I consider you guys friends and valued experts. Please take this suggestion/request in that spirit. I often drive my young grandsons, and you can understand how concerned I am having to spread out needed repairs for perhaps 6+ months. You have every right to demand payment. I don't blame you if 'friends' are stiffing you. But circumstances beyond my control have placed me in a position where I just want to express this thought to you. Thanks for listening and being my trusted friends. Rick.

5

I’ve been a customer for five years…I’m ALWAYS treated with courteous, professional staff who truly care about the service they provide. It can be summarized in one phrase for me…I trust them!!!

5

Very professional, and very informative in all aspects of the repairs I needed. I’m very happy with the visit and would 100% recommend.

5

Couldn’t recommend this place more. They have integrity you hope for in the car repair business.

5

Great people great service.

5

A big shout out to Waterloo Automotive. They always get our vehicles in right away for service. They are so polite, very professional and reasonably priced. Thanks so much.

5

Waterloo Automotive has EXCELLENT customer service. Top notch professional expertise. What a GREAT place to have your vehicle repaired. You can leave their lot knowing the job will get done right. Thank you Waterloo Automotive.

5

EVERY VISIT!! I've been taking vehicles to Waterloo Automotive for almost 5 years. The constant consistency of performance out of 'the team' is impeccable. From the explanations of the issues, questions that need answers, to the end result. You are in great hands all the way around. If you have an issue with any vehicle, you need to call or stop in.

5

They are very professional, nice and respectful. They got my vehicle in right away and gave me a loaner car. Made the whole process very easy.

5

We LOVE the Waterloo Automotive team! They're always professional and friendly. I do not enjoy spending money on vehicles, of course; however, I love calling Waterloo Automotive when my car needs repaired. Thank you for such great service and kindness!!

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