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5

Great customer service. I spoke with Josh on everthing. Had my vehicle diagnosed and fixed to my liking. Always kept me up to date on everything being done or problems occurring with vehicle. Looked out for your best interest!. Even though I told them to take their time...no rush..because they are busy they got it done very fast without skipping any corners. Would definitely recommend.

5

Great customer service! I stopped in to inquire about an oil change and explained I was kind of in a bind, do to working and going to the hospital for family. They did it on the spot. Will be going back for other items.

Thank you Donna! It was our pleasure.

- Waterloo Automotive
5

Wouldn't trust anyone else with our vehicles! Their team treats you like family and insures you get back on the road safely! Thank you!!

Thank you, Jake! Always a pleasure.

- Waterloo Automotive
5

Best costumer service I have experienced from an automotive place! They are extremely patient and make sure to explain and express and concerns or issues going on with the vehicle. They went above and beyond to fix my vehicle and I could not be happier!

5

From the time you call the shop to make an appointment or to ask a question you are treated with respect! Top notch service and maintenance work on top of the best customer service in the business! Take your vehicle to them already!

5

Absolutely the best in Monroe County! Have been going to them for years. Honest, caring, and dog-gone-it nice as can be. My favorite mechanic always goes above and beyond to make sure my car is road worthy. This group is one-of-a-kind!

Thanks SO much, Lisa!

- Waterloo Automotive
5

Super friendly and competitive pricing. Gives out the door pricing so you DON'T end up with a bunch of add on $$$$$. Gives complete explanations and answers all questions. Repairs in a timely manner. Points out small things that need to be taken care of and things to watch out for in the not to distant future that may not need repairs right away. Very professional. Had 2 repairs done so far and will continue to go back.

5

5

5

Big shout out to Josh and the gang for being so helpful when I was on vacation in Tennessee in the Smokey Mountains. He was willing to help to do what he could by phone and gave me a business I could reach out to where I was for help!! I felt more confident about making it home and felt I had support if I needed it!! You guys are the best!!!

Waterloo Automotive is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Waterloo Automotive (618) 939-5855 if you have any issues in accessing any area of our website.