Waterloo Automotive

A little background is necessary. For years, I had all my vehicle maintenance and repair done by a shop here in Waterloo. I stayed with them because options were limited, Then, after my "regular" shop caused several catastrophic issues that resulted in the loss of an engine, plus countless other half-a** repairs, I decided to try Waterloo Automotive. My first response was "Why did I wait so long to take my vehicles here? After meeting with Josh, Brian, Candace and Angie, I can honestly say I've never met a nicer, well-informed and capable team of automotive specialists. And the Customer Service is incredible! My old shop required me to drop off my vehicle and walk home. Then walk back when they said my vehicle was ready. Not the case at Waterloo Automotive! Not only did they offer shuttle service to and from my home to their shop, but I also received frequent updates via text messages to my phone. No surprises, other than the excellent work and care they gave me and my vehicle. I'm convinced ... ALL of my future business for car maintenance and repair will be done exclusively by Waterloo Automotive! Great job everybody! And Thank You!

Professional and friendly. Were able to work me in on short notice to fix a minor emergency for me. Very helpful with transportation to/from the facility to my home.

Very friendly, knowledgeable and trustworthy. Brian and Josh as well as the entire team of workers do a great job! Definitely recommend!

Brian runs a top notch automotive service. Waterloo Automotive is the friendliest, most efficient and knowledgable auto service company around. They have helped my wife Dottie & I maintain our 2008 Acura RDX for 283,000 miles, until we just decided to get a new one. Their work is so professional. They never do anything not scheduled without first discussing any issue with us. You will never find a better place to maintain your vehicles.

Very friendly people that took the time to listen and explain. While there was a multitude of issues that needed repair or service, they came up with a plan to fix the most important things. Van works great now. Will certainly use them again.

We love Waterloo Automotive. They communicate with us every step of the way. They give us a clearly broken down quote before they ever start the work. They help us prioritize what needs to be completed first according to our budget. They've even sent someone to our door to pick us up and provided loaner cars to drive. I want my children in a safe vehicle and they always deliver. The employees always have a joke ready to tell my kids and provide a safe space in the office for them to wait if needed.

I never have had an issue with These folks. My vehicle went in for a complete fluids change and it was done cleanly and professionally. Josh explained every process thoroughly and the truck was ready in a very timely manner. They also provided me a loaner vehicle while mine was in for service - a very convenient option since I still needed to go to work. I have been doing business with Waterloo for 15+ years and wouldn't think of taking my vehicle anywhere else.