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5

Waterloo Automotive has THE BEST customer service! These folks are friendly and personable and go up and above their job requirements to help their customers. They call and explain in full detail any issues they see on your vehicle. There are never any hidden surprises. The mechanics will advise you of any foreseen issues. They snap pictures of the issues and forward to you. You can have peace of mind that your vehicle will leave their lot repaired.

5

Best place ever!! I would never take my car anyplace else!!

5

Waterloo Automotive is the best place in this area to take your vehicles to, they are honest, excellent in their area of expertise of knowledge, polite and just great to work with. I have been to this business many times with different problems and they have always performed to my satisfaction. These guys are awesome. I highly recommend this business for any of your car needs.

5

I was beyond satisfied with my experience there. So much I called the next day to get my other car In! They were time efficient, knowledgeable, and customer service was top notch.

5

I got the call that every parent dreads,” Mom my check engine light came on.” I didn’t need to worry though. My daughter had attended the Car Care Class night at Waterloo Auto the year before. She quickly informed me it was safe to drive home as the light was not blinking and it was probably just the oxygen sensor acting up in the humidity. She nailed it! Diagnosis was confirmed. I love that the Waterloo Auto Team had prepped this new driver for whatever came her way. We got this fixed and did some other routine maintenance and my happy teen is back in her car to sing some more carpool karaoke with friends. Keep up the good work!

5

Waterloo Automotive cares about you. They treat you like family.

5

Best around! Always pleasant and professional! Our car care place to go!

5

Very friendly and understanding. They get to your vehicle when scheduled. Great interaction on what needs done. Skillful mechanic worked until he found the problem and advised honestly what was best for us., not what would give them more money. Love the detailed diagnostic printouts!

5

Very professional business. Great mechanics. They communicate effectively about the repairs. They are genuinely concerned about you as a customer and are honest

5

We are not from the area and wasn’t sure where to take our Explorer when the AC quit working. After reading online reviews we chose Waterloo Automotive and they exceeded our expectations! They got us scheduled immediately, fixed the problem within a day, had amazing customer service, and even did valet service so we never had to leave the house! Once they diagnosed the issue they called and thoroughly explained what went wrong and what needed to be done. Throughout the whole process we received updates through text letting us know where we were in the process. We will be using this shop for all future automotive needs!

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