Our Response to COVID-19

Read More
5

Great place to have a vehicle diagnosed and fixed, very professional, from Phill, Bryan ,and Josh and all the techs, they know what they are doing! They worked on our sweet show car and I couldn't be happier!!

Thanks John, you're the best!

- Waterloo Automotive
5

This place is awesome, my window was stuck down and in this cold they said come on down we'll at least find out what is wrong and get it up for you. I was told the cost for this would be between $75.00- $100.00. I went down and before I could get a cup of coffee he had the window up and knew what the problem was and said no charge for today. He will call me with an estimate tomorrow as they were closing due to the weather so employees could get home safely. They waited for me instead of cancelling me so they could leave. This will be my go to for my repairs. The people were awesome!!

Thanks Pamel!

- Waterloo Automotive
5

Brian, Josh and their entire staff go over and above dealing with their customers. I have trusted my cars with these guys for many years and have never had any problems with them or their work. They are true professionals - honest, stand behind their work, keep you updated on the progress of the work they are doing on your vehicle, take the time to patiently explain step by step what they are going to do and give you a estimate on parts and labor before they even start on your vehicle. Hands down - no other shop compares !! Five stars all the way !!

5

Knowledgeable. Experienced. Courteous. Friendly. Fair priced. Spotless. Efficient. These folks, from the front desk to management to mechanics and technicians, are an excellent team providing top-rated work and products. Their communication skills match their expertise in automotive repairs and service. We're new to Waterloo and family recommended Waterloo Automotive. So glad they did after first, second and third visits for two vehicles.

5

Always friendly and courteous service. Take care of the smallest requests.

5

5

Great people and great service

5

Educated. Experienced. Top quality. Hands down best customer service that I have ever experienced as a consumer. Recommend 10/10.

5

Most recently Waterloo Automotive replaced the back brakes on our 2017 Explorer. We have used them for previous maintenance needs and have always been met with professional, honest, and timely repairs. Josh and Brian always make sure that we are satisfied with the work that has been done. It is good to know that we have such a good repair shop right down the road for any “weird noises” that pop up!

5

Very professional, polite, knowledgeable, on time, fairly priced, they stand behind their work and don't forget FREE coffee. Great job guys as always. 👍👍

Waterloo Automotive is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Waterloo Automotive (618) 939-5855 if you have any issues in accessing any area of our website.