5

Overall great experience

5

I highly recommend Waterloo automotive for any repair work on your car. Very friendly, courteous and helpful.

We appreciate your recommendation! It’s always our goal to provide a friendly and helpful service. We aim to keep your car running smoothly, and we’re glad to hear that we hit the mark for you. If you ever have any more repair work or just want to chat about cars, we’re here and all ears!

- Waterloo Automotive
5

I was referred to Waterloo Automotive by my sister that has used them for years. I must say that the entire experience was great very professional and they kept me updated daily throughout the entire process. They let me know additional maintenance items that needed to be done without being pushy and I felt their pricing was fair. I will be using them moving forward for all my maintenance needs.

Thank you for taking the time to leave such a positive review, Don! We truly pride ourselves on providing a top-notch experience from start to finish. It's wonderful to hear that you appreciated our professionalism, transparency, and fair pricing. We look forward to being your go-to for all your maintenance needs!

- Waterloo Automotive
5

Honest and on time, can't ask for anything more.

Thank you Norman for the 5-star review! We appreciate your kind words about our service. It's our priority to be honest and punctual.

- Waterloo Automotive
5

The best! They treat customers like family!

5

Being a widow ... I am always leary going to an automotive place - you know the headlines :-) ... but the guys at Waterloo Automotive really put me at ease, gave me info on other things that my car needed and got me in and out in no time at all. Great service, great guys!

We understand that heading to an automotive shop can sometimes feel like stepping into the lion's den, but we're glad our team could turn your experience into a friendly pit stop instead! It’s great to hear that our guys were able to put your mind at ease while providing you with valuable information. Quick service and a little extra care are what we aim for—just like a well-timed pit crew at a race. We appreciate your trust in us!

- Waterloo Automotive
5

Excellent Staff and Owner! My only request would work half a day Saturday.

We're always glad to hear that you had a positive experience with us! We appreciate your suggestion about Saturday hours. Your feedback helps us steer in the right direction, so thank you for sharing!

- Waterloo Automotive
5

These guys are fantastic! They are honest, kind, and do excellent work. They treat you like family. I cannot imagine going anywhere else.

We really appreciate your glowing review! It sounds like we were able to hit the high notes in honesty and kindness—just call us the automotive version of a warm hug. Knowing we’ve made you feel like part of the family means the world to us. If your car needs more TLC in the future, we’ll be ready and waiting with open arms (and tools).

- Waterloo Automotive
5

I thought maybe I needed a new starter, but the technicians at Waterloo Automotive quickly discovered a huge rodent nest in my engine compartment. They admitted that this was a bigger job than they could handle and recommended I tow my car to the dealership. Through all of thi s they were very helpful and courteous.

It sounds like your car had a bit of a surprise guest! We're glad our technicians could help uncover that rodent hideout and point you in the right direction for the next steps. It's always a team effort when it comes to tackling unwelcome engine visitors. We appreciate your understanding and kind words about our service—it’s not every day we deal with automotive real estate, after all! If there's anything else we can assist you with, just let us know.

- Waterloo Automotive
5

The issue with our car was odd. It would shut down any time we lowered the RPM, as in when we were stopping, or slowing down in traffic, etc. They had not seen much of this before so they had to do some investigation. Fortunately, they are pretty astute people and determined what the problem was and how to correct it. Obviously, they are very good mechanics! Now all is well and I would highly recommend then!!

Thank you for your fantastic review, Douglas! We are delighted that you had such a positive experience with us. Our team takes pride in providing exceptional service, even in complex situations. Your recommendation means a lot to us. If you have any other vehicle needs, don't hesitate to reach out!

- Waterloo Automotive
Waterloo Automotive is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Waterloo Automotive (618) 939-5855 if you have any issues in accessing any area of our website.