Waterloo Automotive

This review is long overdue. Waterloo Automotive is a shop I’ve been going to for a little over five years. What I can tell you about this shop, and every employee, is that they truly care. I have never once felt taken advantage of. With every service they send a detailed report before they call. They do this so that you can have a full understanding before you make a decision. Waterloo Automotive has fit me in multiple times last minute when my vehicle has broken down. I truly trust them. Not only that, but when my car has broken down in the past and I was in a panic trying to find a temporary vehicle, they offered me a loaner. If you are looking for an automotive shop that truly cares, isn’t here to take your money, who will do an outstanding, honest job EVERY TIME, who gives the best customer service around, and will know you by name - then Waterloo Automotive is the place. Make the appointment, you will not regret it.

Very nice people! I love they take time to explain things to to you

I am very impressed with all of the gentlemen at Waterloo Automotive when I recently took my car to them. I had a very good experience from start to finish. They were able to get me in very quick and they kept me informed. There were a few guys who wouldn’t give up until they found the cause. I ended up having to take it to the dealer bc it was a computer programming situation that only Nissan could fix. However they worked very hard all day and were very fair with pricing of the diagnostic testing. I totally recommend them !!!

I can always trust Waterloo Automotive to service my vehicle with quality and care,the best!

Always make me feel comfortable with my questions and concerns , never feel like they dont have time. Never left there not feeling that i didnt get the best service and that my car is the best it can be !

Waterloo Automotive is the best!! They take good care of me! Twice now within the last year I have had to suddenly pull in (the first time for a check engine light suddenly going on). And, Yesterday I had just gotten into town when my car suddenly stalled. I was able to pull over and restart it and I drove directly to Waterloo automotive. They had some answers for me early this morning and helped me figure out what to do next! Thanks Waterloo Automotive for being so convenient, courteous and helpful!!

Excellent service at a good cost. They identified and fixed a problem on my car that the dealership was twice unable to determine what was the problem.

Great business. Always reliable and professional. Whether routine maintenance or mechanical issue, totally trust the care of my car to them. Really glad I found them and gave them a try many years ago. Friendly and pleasant folk too!

I was really happy with the service that they did and how professional I was dealt with. It was a great place and I would recommend it to anyone. The staff is friendly and knowledgeable. Great folks to deal with