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5

Brian, Josh and their entire staff go over and above dealing with their customers. I have trusted my cars with these guys for many years and have never had any problems with them or their work. They are true professionals - honest, stand behind their work, keep you updated on the progress of the work they are doing on your vehicle, take the time to patiently explain step by step what they are going to do and give you a estimate on parts and labor before they even start on your vehicle. Hands down - no other shop compares !! Five stars all the way !!

5

Knowledgeable. Experienced. Courteous. Friendly. Fair priced. Spotless. Efficient. These folks, from the front desk to management to mechanics and technicians, are an excellent team providing top-rated work and products. Their communication skills match their expertise in automotive repairs and service. We're new to Waterloo and family recommended Waterloo Automotive. So glad they did after first, second and third visits for two vehicles.

5

Always friendly and courteous service. Take care of the smallest requests.

5

5

Great people and great service

5

Educated. Experienced. Top quality. Hands down best customer service that I have ever experienced as a consumer. Recommend 10/10.

5

Most recently Waterloo Automotive replaced the back brakes on our 2017 Explorer. We have used them for previous maintenance needs and have always been met with professional, honest, and timely repairs. Josh and Brian always make sure that we are satisfied with the work that has been done. It is good to know that we have such a good repair shop right down the road for any “weird noises” that pop up!

5

Very professional, polite, knowledgeable, on time, fairly priced, they stand behind their work and don't forget FREE coffee. Great job guys as always. 👍👍

5

This is a great shop. The advisors are very friendly and knowledgeable, the work is professionally done and finished when promised, and the prices are fair. I don't give many testimonials, but these people deserve it.

5

We have trusted Waterloo Automotive with our car maintenance/repair needs for years. Brian, Josh, and the entire staff/service department are professional, friendly, and patient. They very willingly and thoroughly explain what services are being performed or need to be performed on our vehicles. It is a good feeling to know that if I ever I have any kind of question or concern that they are there to be of assistance.

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