We have been loyal customers of Waterloo Automotive for four years now. The value we see, and what keeps us coming back, is Brian & Josh’s willingness to stand behind their work with straight forward talk and mutual respect. They have always given us an honest assessment along with practical, unbiased, advice as to the best path forward. We really appreciate the fact that they cultivate a culture of ethical business practices and customer service. They are not only automotive professionals, but neighbors and friends. This is what keeps us coming back. They’ve earned our trust. The Smith Family.