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5

We’ve been taking our vehicles to Waterloo Automotive for a very long time. Before moving to Waterloo I had a mechanic that my family used for generations. It’s where my grandpa and dad took their cars. I could trust that if he told me it was a $500 or $1,000 repair it really was because sometimes he wouldn’t even charge me. It was a trust built over decades. When I moved to Waterloo it was just too far to go him so I needed to find a new shop. It’s been so long ago now that I’m not sure how I ended up at Waterloo Automotive but sure glad I did. Just like my old mechanic, I trust Brian and his crew. We’ve had a wide range of vehicles from brand new to really old beaters. Brian has been really good about saying things like “in good conscious, I can’t suggest you put any more money into this truck”. He could have easily have fixed it and charged me but he didn’t. This level of trust is priceless. What I like best about Brian and his crew though is that he makes me feel like I’m a personal friend. I like to think that I am his friend and I get special treatment because I’m his friend. I strongly suspect however that he treats everyone like this. I’m not sure if this is a skill he’s cultivated or it just comes naturally to him. Either way, it’s special. Interestingly enough, everyone he’s hired over the years has this same ability. So even if Brian isn’t there that sense of friendship is still there. It’s a great place. If you’re looking for a place to have your car fixed I can whole heartedly recommend you give them a try.

5

Brian and his staff are wonderful, quick responses and second opinions on anything car related. He is very quick at getting you in for repairs without the hassle. I would trust Waterloo automotive over any dealership shop, no hassle approach. His staff is very knowledgeable as well. He is up front and honest with his customers, and values the relationship he builds with you. I wouldn't go anywhere else.

5

I never have to worry about having my vehicle serviced at waterloo automotive, because I know the repairs are done right the first time, I trust Brian and his team 100%. It's always a pleasure doing business with them.

5

We have been loyal customers of Waterloo Automotive for four years now. The value we see, and what keeps us coming back, is Brian & Josh’s willingness to stand behind their work with straight forward talk and mutual respect. They have always given us an honest assessment along with practical, unbiased, advice as to the best path forward. We really appreciate the fact that they cultivate a culture of ethical business practices and customer service. They are not only automotive professionals, but neighbors and friends. This is what keeps us coming back. They’ve earned our trust. The Smith Family.

5

Our truck repair was made quickly & efficiently! Thanks, Brian & Josh!

5

Our truck repair was made quickly & efficiently! Thanks, Brian & Josh!

Thanks Nathan!

- Waterloo Automotive
5

This place is the best. I never feel like they are suggesting things to be fixed that don’t need to be. They even let me park my car there on weekends to try and sell it. Nothing but great experiences here.

5

Josh and Brian have always taken good care of our family's vehicles. Recently when my husband dropped off my car for an oil change, he mentioned a rattle that was coming from the dash area every time I made a left turn. Instead of charging us for locating and fixing the issue, they simply pointed out what was causing the issue when my husband picked up the car and let him know it was just a $ 4 bolt replacement. By knowing their customers and what they can take care of themselves, they saved us money and keep us coming back. Thanks!

5

Highly recommend. Best customer service of anywhere around. Keep up the great work!

Thank you, Thomas!

- Waterloo Automotive
5

We have done business with Waterloo automotive for several years, finding the service excellent and truth full. Management is really more concerned about my car and how it drives than I am.

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