First of all, the fact that they are family owned and operated and that they make you feel like family is inviting, especially when going in to an automotive place for the first time. They provide exceptional customer service! I had a problem with my front end vibrating and had to purchase new tires, they balanced them and did a wheel alignment. A few weeks later (probably longer than that) my front end was still vibrating so I took it in and they fixed the problem for no charge! Not even labor costs! They honestly stand behind their work. They also didn’t try to up sell like some other places do, unless you really need something done. They also worked to make it as affordable as possible. At that time they also told me my about a wheel that had been welded in the past. About 2 months later I had a slow leak in my new tire. Found out there was a crack in the wheel. (All these big and bad potholes!) They immediately called a wheel repair shop and got a quote and set an appointment to get repaired. Didn’t have to wait around. So I’m taking it back to get repaired and they will give me a car to drive until it is fixed! Waterloo Automotive will continue to be my go to automotive place for the future. I highly recommend to anyone who is looking for an honest auto repair shop. While waiting, enjoy good conversations with Brian and Josh, who BTW provide great customer service.