Waterloo Automotive

I was beyond satisfied with my experience there. So much I called the next day to get my other car In! They were time efficient, knowledgeable, and customer service was top notch.

I got the call that every parent dreads,” Mom my check engine light came on.” I didn’t need to worry though. My daughter had attended the Car Care Class night at Waterloo Auto the year before. She quickly informed me it was safe to drive home as the light was not blinking and it was probably just the oxygen sensor acting up in the humidity. She nailed it! Diagnosis was confirmed. I love that the Waterloo Auto Team had prepped this new driver for whatever came her way. We got this fixed and did some other routine maintenance and my happy teen is back in her car to sing some more carpool karaoke with friends. Keep up the good work!

Waterloo Automotive cares about you. They treat you like family.

Best around! Always pleasant and professional! Our car care place to go!

Very friendly and understanding. They get to your vehicle when scheduled. Great interaction on what needs done. Skillful mechanic worked until he found the problem and advised honestly what was best for us., not what would give them more money. Love the detailed diagnostic printouts!

Very professional business. Great mechanics. They communicate effectively about the repairs. They are genuinely concerned about you as a customer and are honest

We are not from the area and wasn’t sure where to take our Explorer when the AC quit working. After reading online reviews we chose Waterloo Automotive and they exceeded our expectations! They got us scheduled immediately, fixed the problem within a day, had amazing customer service, and even did valet service so we never had to leave the house! Once they diagnosed the issue they called and thoroughly explained what went wrong and what needed to be done. Throughout the whole process we received updates through text letting us know where we were in the process. We will be using this shop for all future automotive needs!

I have had repairs done on a couple vehicles at Waterloo automotive over the years. Each time I was very satisfied with the repairs and how everything was explained and what options I had for those repairs. You are never given the hard sell, just facts and recommendations. Recently I took my 2008 F150 to have a set of four tires installed along with an alignment. Later I was notified by service manger Josh that the alignment would not hold due to some parts that need to be replaced. These items were identified the last time I had a repair done with their extensive maintenance inspection, but I had decided to wait at that time. Josh explained the situation in detail and provided possible options. Josh and his crew went out of their way to locate those parts and replace those parts in such a short notice and finish the alignment and tires in one day. I have and will continue to recommend Waterloo Automotive. I feel good when I drive out that its done right and if anything isn't I know it will be made right.

We’ve been taking our vehicles to Waterloo Automotive for a very long time. Before moving to Waterloo I had a mechanic that my family used for generations. It’s where my grandpa and dad took their cars. I could trust that if he told me it was a $500 or $1,000 repair it really was because sometimes he wouldn’t even charge me. It was a trust built over decades. When I moved to Waterloo it was just too far to go him so I needed to find a new shop. It’s been so long ago now that I’m not sure how I ended up at Waterloo Automotive but sure glad I did. Just like my old mechanic, I trust Brian and his crew. We’ve had a wide range of vehicles from brand new to really old beaters. Brian has been really good about saying things like “in good conscious, I can’t suggest you put any more money into this truck”. He could have easily have fixed it and charged me but he didn’t. This level of trust is priceless. What I like best about Brian and his crew though is that he makes me feel like I’m a personal friend. I like to think that I am his friend and I get special treatment because I’m his friend. I strongly suspect however that he treats everyone like this. I’m not sure if this is a skill he’s cultivated or it just comes naturally to him. Either way, it’s special. Interestingly enough, everyone he’s hired over the years has this same ability. So even if Brian isn’t there that sense of friendship is still there. It’s a great place. If you’re looking for a place to have your car fixed I can whole heartedly recommend you give them a try.

Brian and his staff are wonderful, quick responses and second opinions on anything car related. He is very quick at getting you in for repairs without the hassle. I would trust Waterloo automotive over any dealership shop, no hassle approach. His staff is very knowledgeable as well. He is up front and honest with his customers, and values the relationship he builds with you. I wouldn't go anywhere else.