Waterloo Automotive

Updating my review since it's been a year: I've got nothing to say but great things about this shop. I've been going here for all of my car repairs and needs since I've moved back home. My car is getting up there in miles and years, so naturally she needs more maintenance than before. While it may not always be the best news, everyone here has always been upfront and honest with what my car needs done. I can promise you that they put their customers and their customer's needs first. They're not going to cheat you by trying to sell you something you don't need. They always send me a text with a full diagnostic of everything they've checked and will include pictures. They're fantastic about returning calls and texts and keeping me informed about costs and times from start to finish.

I primarily worked with Candice to make the arrangements for service. She was polite, courteous and professional. The service work was excellent, and I have every intention to return for our future auto repairs. Thanks ?

Took my car in several times. We old them I was having smoke from engine, having misfiring and leaking coolant. They couldn’t find anything. Then while my car was in their possession the head gasket blew. Now no car for 4-6 months while waiting to get engine rebuilt. Caused major issues for my spouse and I. Just be honest when you don’t know something. Send people to someone who does know things about cars.

Was told my timing cover was leaking..however the car still overheats so has to be the radiator or something..I didn't ask for the engine to be checked..but the cooling system as that was the problem..the price quoted to fix was really high I feel..and the dash board light switch was knocked out and now will have to get thst fixed..So needless to say I wasn't pleased with this experience at this time.

Steering wheel started shaking earlier this week. I called Waterloo Automotive and said I was leaving town on Friday and I needed my car. They scheduled an appointment with me Thursday. They found a broken belt in a tire. Two new tires and a front end alignment and I am heading out of town today (Friday). Fast courteous service is what I always get at Waterloo Automotive. Thanks Josh, Logan, Candice and the boys in the shop!

Waterloo Automotive was able to diagnose and repair the engine missing.

Very good customer service ,quick repairs,great inspection of vehicle.

Needed rear differential repair. Josh went out of his way to get what I needed and get me back on the road.

Josh and his crew have done and continue to do a great job! they are professional and courteous and explain everything. I would and continue to recommend Waterloo Automotive.

Thank you all again for taking care of me and my girls! I can ALWAYS count on you all!!