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5

Completely satisfied would recommend to family and friends

4.5

Thanks to the staff my car is in very good shape. Brian and Josh are very courteous and explain exactly what needs to be done and what it will cost. Thank you Angie for bringing me home when I need to leave. Good people.

5

5

Thanks Waterloo Automotive, It’s refreshing to have honesty and compassion when getting your vehicle worked on and serviced Brian was amazing help explaining what needed to be serviced on my Truck, Getting it done timely and working with my budget to get me back on the road !!!!! Waterloo Automotive A+++

5

I have been going to Waterloo Automotive for a long time and don't hesitate to give then a five-star rating! Brian & his staff have been more than accommodating on numerous occasions. Speaking of the staff, you can't find friendlier people! They will pick you up if you need a ride or take you where you need to go. I have called Brian from out of state with questions & advice about both my vehicles. I highly recommend this place😎

5

My husband and I were looking for a dependable & trustworthy shop to take our vehicles and we found Waterloo Automotive. The first time my husband (who was a mechanic) took his vehicle to Waterloo Automotive he found Brian to be very dependable, honest and easy to talk to. I am so thankful to have found such a dependable & honest shop. Brian always lets me know if there is an issue with my vehicle and explains if the issue has to be taken care of right away or if it can wait for awhile. They will always check the issue to make sure it hasn't gotten worse. They go above and beyond to help me. I recommend Waterloo Automotive very, very highly. I am so thankful for the shuttle service. I also appreciate the loaner vehicle service, if a loaner is available at the time it is needed.

5

My in-laws have been using Waterloo Automotive for years. I took my very first car I purchased there and later discovered it was a bad sale, but that didnt stop from Brian from arguing with the dealer I bought the car from and from the extended warranty I took out which didn't want to cover hardly anything. Brian would meet my husband to unload the car even after shop hours have closed and after many repairs done to it we went shopping for a new car and consulted Brian on the...

Thanks Amanda!! Always good seeing you and the family!

- Waterloo Automotive
5

I had my rear brakes replaced and the entire car had a spot check for faulty items. I was called by Brian to discuss 2 other issues they found. The place is fantastic! It is professional and honest. You cannot go wrong with this automobile repair shop. By the way, the place is exceptionally clean. The Honda has 227,000 miles and these guys keep her going...Thank you!

5

Excellent service, and on time. They usually get your car back the same day unless the repairs are vey extensive or parts must be shipped. They are courteous and explain everything that needs to be done. They are very trustworthy and stand behind their work.

5

I always feel on my toes and have to be skeptical and fact check what is told to me, try and figure out what “add-on” is necessary. NOT ONCE did I feel that way in my experience with Waterloo automotive. I walked in the building and it’s such a nice cozy place. (With free wifi and coffee, I mean how nice!) Brian came walking in from the back greeting me with a smile, and introduced his self. I described my problem which I knew was going to be an arm and a leg. He straight for...

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