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Waterloo Automotive

(618) 937-8092
622 North Market Street , Waterloo, IL 62298
5

I was very pleased with the customer service . NO pressure to do any thing more than I asked .They did inform me about some factory suggested service that I may want to consider in the future I will be a return customer.

Thank you for the 5-star rating, Keith! We are glad to hear that you had a positive experience with our customer service. It is our priority to provide you with the information you need without any pressure. We look forward to serving you again in the future!

- Waterloo Automotive
5

My truck had lots of issues not addressed by the previous owner. The front office prioritized a list of what was most urgent, so now I can schedule less pressing work in the future. Super helpful!

Dave, thank you for this glowing review! It makes us so happy to hear that you had such a positive experience with our team. We're all about making sure our customers' needs are met, and we're thrilled to have exceeded your expectations. We can't wait to work with you again in the future!

- Waterloo Automotive
5

Back in July 2023 I had my old car in the shop. There was a lot wrong with it and it would be costly. There was possibly engine failure that could still happen even after they fixed it. Being that I don’t know much about cars, they could have gotten a lot of money from me. They were honest! I ended up getting a new to me car. I will always bring my car to Waterloo Automotive! They are honest, knowledgeable, friendly and go above and beyond! I love the reports they send with notes & pictures. They even will come pick up & drop the car off at my work! I highly recommend!!

Thank you for sharing your experience, Lori! It's great to hear that we could help you navigate through a tricky situation with your old car and find a better solution for you. We always aim to be transparent and provide the best service possible, so we're thrilled to hear that you appreciate our honesty and commitment to going above and beyond for our customers. We look forward to being your go-to automotive team, and we appreciate your recommendation!

- Waterloo Automotive
5

I called Waterloo Auto hoping they could help as I was losing air in my tire due to a nail. They not only got me right in to fix the tire, but there was also no charge.

Hi there, Julie! Thank you for choosing Waterloo Auto, and we're pleased to hear we could help with your tire issue. We strive to provide efficient service, and we're glad we could get you back on the road without any charge. If you ever need assistance in the future, don't hesitate to reach out. Drive safely!

- Waterloo Automotive
5

3

great place

5

I was referred to Waterloo Automotive and have been using them for several years. They have the most professional automotive repair process I've ever encountered. They have earned my trust a long time ago.

5

5

These guys are HIGHLY RECOMMENDED!!! We have 2 cars that are not common to fix locally, and normally would go to a dealer, but they have taken care of them. We recommend them HIGHLY!!!!!

Thank you very much for the compliment. We are always glad to help and the challenges can only make us better. Thanks again for the kind words and the time to say them.

- Waterloo Automotive
5

Very informative, helpful, and upfront on anything and everything about the vehicle. Not pushy in any way and will be very professional in all aspects.

Thank you for your positive feedback! We pride ourselves on providing informative, helpful, and upfront service. Our team is dedicated to ensuring a professional experience for all our customers. We appreciate your business and look forward to serving you again in the future!

- Waterloo Automotive
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