5

Brought car in to have ignition tumbler changed out. Figured it would 2 or 3 days. Wanted to keep same key code so key would still work in door. In at 8 and done by 3. All perfect. Would definitely recommend.

5

5

Excellent job replacing our son’s transmission. Fast and friendly service. Very personal and makes customers feel like family!! They called with any issues and kept us informed throughout the whole process. Highly recommended.

5

Very fast turnaround and very efficient. Fixed the problem and Candace was amazing. Very accurate and professional

5

Thank you for getting my Lincoln in and determining the problem. I appreciate the professionalism of your office staff.

1

When I called to make an appointment I tried to explain what the issue was, as I had already had the computer codes read by Autozone, for free I might add. I was told that you had to read the codes yourselves, which you did and charged me for. However, the only information that you gave me that I did not already have was that you couldn't do anything for me... WHICH IS WHAT I WAS TRYING TO CONFIRM OVER THE PHONE BEFORE WASTING BOTH THE TIME AND MONEY OF BRINGING MY CAR IN. If the girl on the phone had taken the time to listen to what the code I reported meant, and maybe to ask the shop if it was something you could do, it would have saved me time and money and saved you a bad review.

Hi Dan, my name is Josh and I'm a co-owner of Waterloo Automotive.

I apologize for any issues relating to yesterday's visit. I understand your view point on this and would like to issue you a refund of the $34.54. You can stop by anytime to pick that up.

Please know that I'm here everyday for face to face conversations or you can reach me at [email protected]

Again, very sorry for yesterday and THANK YOU!

- Waterloo Automotive
5

We had a wonderful experience! They were professional and prompt for our vehicle. Communication was excellent too.

Thank you Laura!! It was our pleasure. Thank you for your trust and choosing to let us take care of the vehicle. It means everything!

- Waterloo Automotive
5

Fair price good work. Communicates and easy to work with on repairs and general maintenance

Thank you Michael. We appreciate you and your trust in us.

- Waterloo Automotive
5

This place does it right! They cover the seat and the floor. The service writers know what they are talking about and are very professional. The service was the best I have ever experienced at a repair shop.

Wow!! THANK YOU for taking the time to leave this review. We are just regular people who try really hard each day and it's very nice (and humbling) to hear that it shows. Thank you again!!!

- Waterloo Automotive
5

Excellent service, they just do everything right!

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