Waterloo Automotive

Thank you for getting my Lincoln in and determining the problem. I appreciate the professionalism of your office staff.

When I called to make an appointment I tried to explain what the issue was, as I had already had the computer codes read by Autozone, for free I might add. I was told that you had to read the codes yourselves, which you did and charged me for. However, the only information that you gave me that I did not already have was that you couldn't do anything for me... WHICH IS WHAT I WAS TRYING TO CONFIRM OVER THE PHONE BEFORE WASTING BOTH THE TIME AND MONEY OF BRINGING MY CAR IN. If the girl on the phone had taken the time to listen to what the code I reported meant, and maybe to ask the shop if it was something you could do, it would have saved me time and money and saved you a bad review.

We had a wonderful experience! They were professional and prompt for our vehicle. Communication was excellent too.

Fair price good work. Communicates and easy to work with on repairs and general maintenance

This place does it right! They cover the seat and the floor. The service writers know what they are talking about and are very professional. The service was the best I have ever experienced at a repair shop.

Excellent service, they just do everything right!

This is such a wonderful shop to work with! I used them for general maintenance and I keep coming back for any issues I’m having. They are great communicators and are very willing to work with your schedule.

I had a great experience. From scheduling to pay and pickup. The staff is very friendly and welcoming. I’ll definitely recommend friends and family to come here.

From start to finish I was impressed with the professionalism and courtesy I was shown. Technician was fair and honest.

Been going for years. Won’t go anywhere else.