Waterloo Automotive

The night before a week long family trip my daughter’s car died and wouldn’t start. I had the car towed to Waterloo Automotive and they took care of it while we were on vacation, even taking time to text and email me updates on services and charges. I trust them fully with anything large or small when it comes to vehicle maintenance or repairs! It ended up just being a bad battery, but they checked the whole starting system over to make sure her car was tip top! I appreciate that level of service and commitment to customers!! That’s why all of our vehicles go to Waterloo Automotive!

Brought car in to have ignition tumbler changed out. Figured it would 2 or 3 days. Wanted to keep same key code so key would still work in door. In at 8 and done by 3. All perfect. Would definitely recommend.

Excellent job replacing our son’s transmission. Fast and friendly service. Very personal and makes customers feel like family!! They called with any issues and kept us informed throughout the whole process. Highly recommended.

Very fast turnaround and very efficient. Fixed the problem and Candace was amazing. Very accurate and professional

Thank you for getting my Lincoln in and determining the problem. I appreciate the professionalism of your office staff.

When I called to make an appointment I tried to explain what the issue was, as I had already had the computer codes read by Autozone, for free I might add. I was told that you had to read the codes yourselves, which you did and charged me for. However, the only information that you gave me that I did not already have was that you couldn't do anything for me... WHICH IS WHAT I WAS TRYING TO CONFIRM OVER THE PHONE BEFORE WASTING BOTH THE TIME AND MONEY OF BRINGING MY CAR IN. If the girl on the phone had taken the time to listen to what the code I reported meant, and maybe to ask the shop if it was something you could do, it would have saved me time and money and saved you a bad review.

We had a wonderful experience! They were professional and prompt for our vehicle. Communication was excellent too.

Fair price good work. Communicates and easy to work with on repairs and general maintenance