5

I drop our vehicles off at Waterloo Automotive and have the complete confidence that the team there will treat my vehicle as if I was a part of their family. Everything that needs to be done, done, fast and efficiently. I do however love to wait for my oil changes in the waiting room because I enjoy catching up with the staff! These are amazing human beings with your best interest in mind! You won’t be disappointed!!!

5

immediately acknowledging the problem and works to achieve customer satisfaction. highly recommended

5

Josh is great very friendly, will recommend them to anyone!

5

Thank you, again, Waterloo Automotive team. Tire shopping was easy with you. Candace is a wonderful addition to your team and it was finally nice to have a face with a name. She was helpful, patient and knowledgeable about the tire options. No stress on my back!! Peace of mind for sure. And it's always a pleasure to chat with Josh and Brian. They make the effort and top priority to get to know their customers. You do not need to feel like a number here. Thank you!

5

These people are awesome. Customer service is great as well. Let me drive their loaner car until mine was fixed. When you go there ask for Josh. His customer service is amazing. Thanks Waterloo Automotive. You fixed me up again.

5

Fixed the headlight on my vehicle. Explained the two options to fix the headlight. Brian, Josh and Candace always explain what is needed to fix the problem with my vehicle. I've been taking my SUV to Waterloo Automotive for 10 years and would not take it anywhere else. I recommend them to family & friends many times.

5

Great customer service along with great technicians

5

Once again called upon Waterloo Automotive for a rescue. Went to start my truck one morning and all it would do is crank and never turn over. Attempts to get it started failed, so the next morning contacted Waterloo Automotive to notify them I was having it towed in to them. Candace informed me that it maybe a couple days before they could get to a diagnosis due to it was Friday plus they were short techs, but would try to work it in if possible. That was very understandable since I just dropped it in their lap with no appointment. Well, I was pleasantly surprised by the end of the day they had diagnosed the problem as a fuel pump and maybe possible to have it repaired by Monday. Monday came and I was updated with progress and I had even requested a few extra services to be performed, which they performed without question. Thanks to Candace, Josh, Brian, Jacob and all the techs that keep my truck on the road.

5

Once again called upon Waterloo Automotive for a rescue. Went to start my truck one morning and all it would do is crank and never turn over. Attempts to get it started failed, so the next morning contacted Waterloo Automotive to notify them I was having it towed in to them. Candace informed me that it maybe a couple days before they could get to a diagnosis due to it was Friday plus they were short techs, but would try to work it in if possible. That was very understandable since I just dropped it in their lap with no appointment. Well, I was pleasantly surprised by the end of the day they had diagnosed the problem as a fuel pump and maybe possible to have it repaired by Monday. Monday came and I was updated with progress and I had even requested a few extra services to be performed, which they performed without question. Thanks to Candace, Josh, Brian, Jacob and all the techs that keep my truck on the road.

5

They are always quick to get service complete and super friendly at every step. They communicate everything very clearly so theres no worries about prices or whats being done. Awesome they have a rewards program for a small, local shop! All the guys working on the vehicles are polite and professional as well

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