Those who work at Waterloo Automotive are extremely customer oriented. They are very thorough in their work and explaining what needs to be done to those who are not mechanically inclined when it comes to automobiles. They are always friendly and respectful and great at working with and accommodating my needs. They are also always willing to take the extra time to explain what needs to be done to the car and why and to answer any questions or address any concerns.
Very professional they went above and beyond for me on my vehicle I recommend them to everyone
Best service very easy going I’m glad this area has these guys to help with vehicle issues they go above and beyond
Very knowledgeable,knows what you need before you realize it. Fast and done right the first time.
Waterloo Automotive has do e amazing work on my van. From a/c hornace to hub assembly. All I have to say is it's making a grinding rubbing noise on my drivers side but only happened 3 times at 3 different speeds. Well they back her up and hear it right away and repairs it in same day!! Then I add oil change and check serpentine belt and no problem!!! Fixed that too!! Thank you Waterloo Automotive for fixing my van!!!
Nice to be able to take your vehicles in for service and know you are getting an honest and reasonable explanation of what needs to be done, what can wait, and what is optional. Fair price and competent techs.
To start with I was in automotive repair for over 40 years (recently retired) so finding a repair facility I could trust wasn't going to be easy for me. Problem solved.....Brian, Josh and their team make an uncomfortable situation and basically a grudge purchase more tolerable and the trust I have in their services is well deserved. This was the second vehicle I've had in their facility....it is my daughters car so it's imperative that it is in great condition. The way they handle the process of explaining....problem solving with options.....and repairing is second to none. When we picked my daughters car up Brian spoke directly to her about what to be aware of as she drives her car....very important to me...after all I'm not driving the car...she is. I highly recommend Waterloo Automotive...you may not like what they have to tell you but it's your safety and your cars well being they have in mind. Go there...you will not be sorry.
Best car folks out there. Fair pricing, personalized service, flexible appointments, reliable. What more can you ask for? They check all the boxes. Highly recommend.
Good place. Brian made it a priority to keep me informed of every step in the repair process. Will go back