Waterloo Automotive

Highly recommend! They do quality work, they're timely, great communication, they stand behind their work without question & their customer service is excellent! Brian, Zach & Angie are the creme de la creme in that dept! I'll definitely be back! (Just not too soon I hope! Haha) thanks guys! You rock!

I can trust Brian and his team to take care of my vehicles. From routine service work to complicated repairs, I am always explained all my options and pricing up front. I do not feel pressured, I always feel my best interest is most considered. Staff is kind and courteous. My husband always took great care of our vehicles. With his passing, car maintenance and repair was a great fear and insecurity to me. A good friend recommended Waterloo Automotive, and since then I have come to realize several friends of mine also use this shop and are quite pleased. I am not afraid anymore, I can always count on them for my vehicle needs!! Thank you!

The best decision we made regarding our family vehicle was made when our check engine light went on and word of mouth led us to Brian. Turns out it was much more then a quick fix. We needed a new engine in our Traverse. Brian was very understanding to our situation and educated us on our options. It took a few days for us to finally weigh the pros and cons. Brian and his team were there for us and we decided to entrust them with the work. He updated us every step of the way. ...

Knowledgeable, friendly, and trust worthy are just a few ways I would describe Waterloo Automotive. An offer of a ride to a local place or home and loaner cars are an added perk. We have been using them for years and have only had wonderful experiences.

I continue to be amazed at the great service and friendly staff..they make you feel like family.

After moving back to the area, I found myself in need of a mechanic. Based on word of mouth, I decided to give the folks at Waterloo Automotive a chance. I've not regretted it! They have been friendly, helpful, and accommodating with helping me with my vehicular needs from oil changes to maintenance. I can't recommend them enough.

These guys are very knowledgeable on Diesel engines .. always done right and done on time... and never any surprises on the bill. I have them service my new truck... I believe they know my vehicle better than the dealer!!

My husband and I moved to Waterloo, IL a year and a half ago and didn't have anyone to do the usual automotive work on our cars. Through the grape-vine and our own research we found Waterloo Automotive. The care and dedication they have for their business and their customers is absolutely outstanding! We have had nothing but good experiences there as they have helped diagnose and fix countless problems or updates on our vehicles. They even offer rides to those living in the area so that taking and picking up your car is as convenient as possible. They are personable, friendly, affordable, and realistic. We couldn't ask for anyone better to take care of our vehicles and support our community!

I just came back from deployment and with a last minute notice/called to Waterloo Automotive shop asking to fit me in at a last minute notice. They gave me the first appoimtment at 0700 hrs the next morning. This is why I gave them a 5 star rating. Customer service at it's BEST!

Always polite always helpful great service.