We’ve been taking our vehicles to Waterloo Automotive for a very long time. Before moving to Waterloo I had a mechanic that my family used for generations. It’s where my grandpa and dad took their cars. I could trust that if he told me it was a $500 or $1,000 repair it really was because sometimes he wouldn’t even charge me. It was a trust built over decades. When I moved to Waterloo it was just too far to go him so I needed to find a new shop. It’s been so long ago now that I’m not sure how I ended up at Waterloo Automotive but sure glad I did. Just like my old mechanic, I trust Brian and his crew. We’ve had a wide range of vehicles from brand new to really old beaters. Brian has been really good about saying things like “in good conscious, I can’t suggest you put any more money into this truck”. He could have easily have fixed it and charged me but he didn’t. This level of trust is priceless. What I like best about Brian and his crew though is that he makes me feel like I’m a personal friend. I like to think that I am his friend and I get special treatment because I’m his friend. I strongly suspect however that he treats everyone like this. I’m not sure if this is a skill he’s cultivated or it just comes naturally to him. Either way, it’s special. Interestingly enough, everyone he’s hired over the years has this same ability. So even if Brian isn’t there that sense of friendship is still there. It’s a great place. If you’re looking for a place to have your car fixed I can whole heartedly recommend you give them a try.